Frequently Asked Questions

Communications

SVG

For fastest and most reliable responses, please message us via your booking platform or text us @ 609-STAY-INN (609-782-9466). To opt-out of messages, please text STOP to the number listed above.

Check-in Instructions & Procedures

SVG

All guests will receive a confirmation email at the point of booking.  Detailed check-in instructions will be sent 3 days prior and the morning of arrival.  These instructions will contain your personal access code that will be active on the front door and your room door.

Early Check-in / Late Check-out

SVG

Early check-in and late check-out can only be approved on a same day basis.

Pet Policies

SVG

No pets, no exceptions.

Payments & Refunds

SVG

Payment is collected at confirmation.  Our refund policy can vary by booking channel, but as a default, we offer 100% refund outside of 14 days from check-in and 50% refund 7-13 days from check-in.

Parking

SVG

All parking in Ocean Grove is FREE and ON STREET.  Peak times of the day during peak season, it can be difficult to find parking.

Beach Badges

SVG

Beach badges are required on weekends, starting late May.  MDW – LDW beach badges are required EVERYDAY.  We offer discounted Daily Beach Badges, by pre-order, for any of our guests.  They are $7/day and will be collected by a badge checker at the beach access point.

Luggage Storage

SVG

We do not offer luggage storage.  If there is a medical related or extenuating circumstance, please message us to request an exception.

Amenities

SVG

Irons / steamer – Upon Request

Towels & linens – Yes

Toiletries – Yes

Kitchenware – Disposable plates, utensils, etc. are available in the first-floor lobby.

Entertainment & Connectivity – Complementary 1000/1000 mbps fios internet & Hulu live is provided for all guests.  You can also login to any personal subscriptions.

Food & Beverage – We do NOT serve any food.  We do have a complementary coffee bar and water / ice machine in the first-floor lobby.

Beach Gear – We do NOT provide any beach gear.

Infants / Kids / Age

SVG

Restrictions – We do not allow infants under 1 year of age.

SMS Policies

SVG

To opt-out of automated SMS/Text messages, please text STOP to 609-STAY-INN (609-782-9466).